Terms & Conditions

Return Policy

HDW is ready to provide a refund of the products that have been damaged due to shipping error if, the customer resends the package within 14 days from the purchasing date. A customer should do two things under this specific case.

  • Contact HDW customer service center and describe the issue.
  • Re-ship the package and update HDW with the corresponding tracking number.

The refund payment is limited to the value of the products. No shipping cost will be repaid.

The company will not provide any refund for the partially used products, products, and packages with broken packaging seals.

  • Payment & Billing

HDW only accepts USD payments.

The customer should pay when placing the order.

Irrespective of giving reasons, either the customer or the HDW company can cancel an order within 48 GMT hours.


Conditions of Use

HDW only uses 100% organic ayurvedic materials grown in Sri Lanka for all its products.

All HDW herbal products are recommended only for external use.

No need of worrying, buy HDW products with confidence. HDW products have natural preservatives. HDW provides a purely natural treatment for your body.


Consumer Care and Precautions

HDW denies all the responsibility for the harmful effects that occurred by using our products with other skincare products from different brands.

HDW products are 100% natural. Hence the products highly sensitive to external weather conditions so there might be color changes and smell differences.

Prices of our products may differ based on the country you purchase.

For your inquiries, please don’t hesitate to contact HDW via our online customer support service.


Delivery Policy

HDW uses internationally accepted shipping service providers to ship our products. You’ll receive your products in a timely manner.

You should pay for the shipping.

Based on the delivery destination, the shipping cost may vary.

Shipping normally takes 7-12 business days.

HDW ships your order within 3-5 business days. Hence if you are willing to do any changes to your shipping address, you should state the change within 3 days. After that HDW has tp denied the shipping changes.

You should bear any specific taxations, the company won’t bear any responsibility regarding the regional taxes.

Once the HDW has shipped your package, you’ll receive a package tracking number to get the latest updates about the status of your package.


Security for Privacy Data

HDW herbal products have applied Sercare Stacked Layer (SSL) to secure all your private data and information.

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